Questions about product return and replacement

What should you do once you receive the delivery?

Before signing for or opening the delivery, look for any significant damage. If substantial damage is noted upon inspection, please do not accept the shipment/delivery. Do not unpack damaged pallets or crates.

Do you have an exchange/replacement period?

Reliable Workplace Solutions accepts exchanges within 10 days (exchange/replace period) of delivery. The machine should be tested within this period.

How do I request an exchange or replacement?

You should promptly notify Reliable Workplace Solutions with provision of documents and proofs in any circumstance that the machine received:

  • is damaged due to shipment/delivery.
  • does not match the brand/model/description in the invoice

Reliable Workplace Solutions has the right to accept or reject the claim upon investigation/inspection of our Technical Service Team. Upon confirmation, Reliable Workplace Solutions will provide return labels for you to ship back the defective item. We will then ship the exchange/replacement product.

What will happen if I miss the exchange/replacement period?

For product exchange/replacement outside the exchange/replacement period, you will be responsible for any return shipping and handling costs that may be incurred. Shipment should be insured. Reliable Workplace Solutions is not responsible for any loss or damage to hardware during shipment.

What is your exchange/replacement policy? 

For brand new items, Reliable Workplace Solutions will exchange damaged/defective items with the same make and model of the machine. For refurbished, used, or demo units/floor models, we will exchange damaged items with, upon availability:

  • same make and model, or
  • same make but different model with faster speed in the series or newer generation

Reliable Workplace Solutions will not accept any replacement/exchange request that have been:

  • not in original condition (i.e. missing accessories)
  • misused, neglected, or damaged machine
  • improperly installed or maintained
  • repaired or altered by anyone other than Reliable Workplace Solutions