How to Request for an Exchange/Replacement?

You should promptly notify Reliable Workplace Solutions with provision of documents and proofs in any circumstance that the machine received:

  • is damaged due to shipment/delivery.
  • does not match the brand/model/description in the invoice

Reliable Workplace Solutions has the right to accept or reject the claim upon investigation/inspection of our Technical Service Team. Upon confirmation, Reliable Workplace Solutions will provide return labels for you to ship back the defective item. We will then ship the exchange/replacement product.