What is the Exchange/Replacement Policy

For brand new items, Reliable Workplace Solutions will exchange damaged/defective items with the same make and model of the machine. For refurbished, used, or demo units/floor models, we will exchange damaged items with, upon availability:

  • same make and model, or
  • same make but different model with faster speed in the series or newer generation

Reliable Workplace Solutions will not accept any replacement/exchange request that have been:

  • not in original condition (i.e. missing accessories)
  • misused, neglected, or damaged machine
  • improperly installed or maintained
  • repaired or altered by anyone other than Reliable Workplace Solutions