What is the Exchange/Replacement Policy
For brand new items, Reliable Workplace Solutions will exchange damaged/defective items with the same make and model of the machine. For refurbished, used, or demo units/floor models, we will exchange damaged items with, upon availability:
- same make and model, or
- same make but different model with faster speed in the series or newer generation
Reliable Workplace Solutions will not accept any replacement/exchange request that have been:
- not in original condition (i.e. missing accessories)
- misused, neglected, or damaged machine
- improperly installed or maintained
- repaired or altered by anyone other than Reliable Workplace Solutions